Getting Technical Assistance

Technical Support can be nerve racking for most users! First-hand experience has dictated this. So, in order to give you the correct solution to your particular problem, we need to clarify what we support and how we support it. Read the following carefully.

What is BMT Micro, Inc.?

    BMTMicro is a software distribution and order fulfillment service for professional through part time software developers. We are also a software repository where the general public can select from the extensive catalog of software written by those same developers.

I am a developer and have specific questions. What should I do?

    As a developer of software, your needs and expectations are different than the targeted end user. Because of this diversity, you should first visit the developers area for common questions here. If you still have questions, please contact us directly.

I am an end user. I am having all sorts of problems. Can you help me?

    Yes we can help you. If you are having trouble downloading a particular title, have questions about billing, shipping, order status and availability of software we have the answers to your questions.

    If you are having problems with a particular software title, that is not published by BMTMicro or Blueprint Software Works, then you need to contact the developer of that software. By clicking the link below, you will be transported to the software developer's reference table, where you will find the publisher of your title. There you can either go to the developer's web page for specific instructions, or you can email them at the address provided.


    Click HERE to be transported to the Developers Master List.

What is BMTMicro's technical support responsibilities?

    BMT Micro, Inc. provides a platform for developers to post their software for distribution. If you are having a problem, look at the following list to determine if the developer or BMTMicro will support the issue at hand.

         
    Basic Problem Type BMTMicro Supported Developer Supported
    Having trouble downloading a software title
    Yes
    Yes
    Having trouble with a particular program No Yes
    Can't download a software title
    Yes
    No
    Questions about Billing Yes No
    Questions about Shipping
    Yes
    Sometimes
    Questions about pending orders Yes Sometimes
    Yes:
    Is supported
    No:
    Is NOT supported
    Sometimes:
    Limited support


 

Contact Information

E-mail
orders at bmtmicro
Tel
910-792-9100
FAX
910-792-1889
Mail
BMT Micro
PO Box 15016
Wilmington, NC 28408

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