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FAQs - Delivery
When will I receive my product?
After a successfully completed purchase, many products are delivered instantly on the Thank You page.
You will also receive order receipt and product information emails immediately after the purchase has been approved.
If the product is delivered by BMT Micro, your product information email will include download instructions and/or a registration key.
If the product is delivered by the developer, your product information email will include the developer's contact information and a message stating the item will be delivered by the developer.
If you purchased an item that is physically shipped and you live in the US or Canada, please allow 3-4 weeks for delivery. If you are outside the US or Canada, please allow 4-6 weeks.
I selected BMT Order on CD, but still received the download information. When will I get my CD?
Selecting BMT Order on CD does not change the delivery method of the product: it adds an additional delivery method. For this reason, you will receive both the regular download instructions and a CD by postal mail. Please allow 3-4 weeks for delivery within the US or Canada and 4-6 weeks elsewhere.
I purchased a product that is downloadable but the download link in my email does not work.
The download instructions include a download link similar to this:
If this link is wrapped when received in your email, it may not be clickable. Please copy and paste the link into a text editor to ensure it is all on one line. This link redirects to our secure server for downloading.
A non-secure download link was created for easier downloading from services with high default security settings, like AOL. As a security feature, our secure download links will automatically expire if accessed from two different regions. If you are not downloading with a static IP, the redirect may cause the password to expire in error. If this happens, please email us to reset your download password. Once reset, you can try your download again from the following secure download page:
You will need to enter the Product ID and Password in the requested fields.
Please visit our Contact Information page for phone and fax numbers, as well as our